BOISE'S TRUSTED IT SERVICES.

Managed Security

Hunt down threats and hackers, fix holes in your network, and prevent your emails from delivering and receiving spam and viruses.

Cyber threats evolve daily. As part of our managed IT services in Boise and the Treasure Valley, Benconnected provides multi-layered security that covers every entry point — from endpoints to email to network traffic. We don't just install software and walk away. We actively monitor your environment, respond to threats in real time, and keep your business ahead of attackers.

• Managed endpoint detection and response (EDR)
• Enterprise-grade anti-virus and anti-malware
• Email security and phishing protection
• Network monitoring and intrusion detection
• HIPAA and compliance-ready security configurations
• Security awareness training for your team

Private Cloud Hosting

Setup and upgrade your IT infrastructure easily without a large capital investment upfront with our private cloud hosting.

Moving to the cloud — or optimizing what's already there — requires expertise and planning. Benconnected helps businesses evaluate, design, and manage cloud infrastructure that fits their actual needs and budget. We handle the day-to-day: storage provisioning, processor scaling, OS patching, and security hardening.

• Cloud migration planning and execution
• Azure, AWS, and hybrid environment management
• Storage provisioning and capacity planning
• OS patching and security hardening
• Cost optimization and right-sizing recommendations
• Simplify deployment with remote desktop infrastructure

Custom Networking

Custom designed and installed network solutions to keep you connected — built for your actual workload, not a cookie-cutter template.

A slow or unreliable network costs you money every single day. Benconnected designs and manages business networks built for real-world loads — not just what worked when you had five employees. From structured cabling to managed switches and enterprise Wi-Fi, we build networks that scale.

• Fully engineered incremental network design
• Enterprise-grade routers, switches, and access points
• Traffic shaping and quality-of-service (QoS)
• ISP evaluation and recommendations
• VPN setup and remote access infrastructure
• VOIP phone service integration

Helpdesk & Technical Support

Remote and on-site technical support to keep your business up and running — from a real person, not a chatbot.

When something breaks, you need help fast. Benconnected's helpdesk is staffed by local technicians in Nampa and Boise — not an overseas call center reading from a script. We handle everything from password resets to emergency server recoveries, with response times that actually match the urgency of your problem.

• Remote and on-site support for all issues
• Average 5-minute response for critical issues
• Local Boise/Nampa technicians — no overseas call centers
• Full ticketing system with issue tracking and history
• After-hours emergency support available

Managed Voice Services

Stop overpaying for a phone system that doesn't work the way your business does. We connect you with the right VoIP solution — and manage everything in between so you don't have to.

Whether your team works in-office, remotely, or both, we take the time to understand how you actually operate and match you with a VoIP provider built for it. From coordinating setup and number porting to managing your ongoing service relationship — moves, adds, changes, and troubleshooting — we're your single point of contact so you're never stuck navigating a carrier on your own.

You get the right technology, the right provider, and a dedicated team in your corner from day one.

• Cloud-based VoIP with local number porting
• Mobile and desktop softphone apps included
• Auto-attendants, ring groups, and call routing
• Voicemail-to-email and call recording options
• Proactive monitoring and same-day support